What is your shipping policy?Updated a month ago

UK, International Shipping & Returns

UK:

We aim to dispatch all orders within 1–2 working days. Shipping is £2.49, and it’s free for orders over £30 and for subscriptions. You’ll receive a dispatch email as soon as your order is on its way 🚚✨

• Royal Mail 24: Orders containing a single box (12 sachets) are sent via this fast service with delivery confirmation. While it doesn’t include full tracking, your link will update once delivery has been attempted.
• Royal Mail Tracked 24: Larger orders are sent via this fully tracked service, with updates provided from dispatch through to delivery.

International:

We ship to most countries worldwide - you can select your destination at checkout 🌍 If your location isn’t listed, just reach out and we’ll be happy to help. International shipping is a flat rate of £4.99, applied automatically at checkout, with delivery typically taking 7-10 working days from dispatch (subject to customs).

We send all EU orders via the IOSS scheme, which means we cover fees upfront to help make delivery smoother. In rare cases, customs fees, import duties, or local taxes may still apply. If you’re ever charged, just drop us a line at [email protected] with your receipt - we’ll be happy to help 🤗

Returns:

If you’re unhappy with your order for any reason, reach out to us within 30 days of your purchase - we’ll be happy to help 💜