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Accounts & Subscriptions

Easily manage your account details and subscription preferences.

How do I log into my subscription dashboard?

Click this link and use the same email address you used to create your subscription to log into your subscription dashboard! Our plans are tailored to fit your lifestyle. You can skip a month, reschedule your next renewal, adjust your box or cancel a

When will I receive my renewal order?

Your renewal order will be processed on the date of your upcoming automatic subscription payment. Once the payment has been successfully processed, your order should be dispatched within 1-2 working days. You’ll receive a shipping confirmation email

How do I process my renewal early?

Log into your subscription dashboardBelow your next order date, click "Send now" and confirmYour order will be processed, and keep an eye on your inbox for a dispatch email 🚚✨

How do I adjust my delivery frequency?

Log into your subscription dashboardClick “Manage subscriptions” and select the subscription you'd like to adjustBelow your plan details, you can select your preferred delivery frequency - every 1, 2 or 3 monthsSave changes ✨

How do I change my box?

Log into your subscription dashboardClick “Manage subscriptions” and select the subscription you'd like to adjust.Scroll down and click "Change My Box"Select the box you wish to change to and choose your preferred delivery frequencySave changes 🍄✨

How can I reschedule my next renewal?

Log into your subscription dashboardBelow your next order date, click "Reschedule" You can delay your order by 1-2 weeks or choose a specific dateClick "Save changes" 🙌

How do I skip my upcoming renewal?

Log into your subscription dashboard Below your next order date, click "Skip" and confirm.

Can I gift my skipped renewal?

Log into your subscription dashboard Below your next order date, click "Skip"A pop-up will appear, asking if you'd prefer to gift this orderFill out the shipping information for your gift recipient and click "Send gift". This is a one-time order sent

Can I edit my Build Your Box custom mix?

Log into your subscription dashboard On the main subscription page, click "Change my split"Click the "Update contents" button, confirm your changes and save 🍄✨While Mush Love isn’t currently available to add to your Big Box or Build Your Box subscri

Can I add a one-off product to my next renewal?

Yes! As a subscriber, you can shop at subscription prices (20% off + free UK shipping) anytime and add a one-off top-up or gift order to your next renewal. Just follow the steps below 💜

How do I adjust my shipping address?

Log into your subscription dashboardClick "Address & payment details"Select "Manage addresses"You can then edit your current address or add a new address for shipping 📦✨If you'd like to add delivery instructions for the courier, reach out to us dire

How can I change my payment details?

Log into your subscription dashboardClick "Address & payment details"Select "Manage payment methods"Update your card details and/or your billing address. Click "Save changes". All future subscription orders will be charged using this information.

Can I receive a box instead of refill packaging?

Absolutely! If you'd prefer to receive your adaptogenic coffee in a box instead of refill packaging for one month, we can arrange that for you. Let us know your subscription details, and we’ll sort it.

How do I cancel my subscription?

Can I add Mush Love to my subscription?

Yes, you can subscribe to Mush Love. As a limited-edition blend, it’s available in boxes of 12, 60, or 240 sachets only. It cannot be added to a Build Your Box or any other custom subscription - it must be added as a separate box 📦✨. Follow the step